Privacy Policy
Privacy Notice
Level Recruitment Ltd
What this notice contains
This notice explains how Level Recruitment Ltd handles personal information. It covers:
who we are and how to contact us
whose information we hold: candidates, client contacts, referees and website visitors
what information we collect and where we get it from
why we use it and the legal basis for doing so
who we share it with, including any transfers outside the UK
how long we keep it and how we keep it secure
your rights, how to use them, and how to complain
how our website uses cookies
In short: we use your information to find people work and to help businesses hire. We never send a candidate’s CV to a client without asking first, we never sell personal information, and you can ask us to stop at any time.
1. Who we are
Level Recruitment Ltd ("Level", "we", "us") is a recruitment business registered in England and Wales, company number 17494290, registered office Field House, Sampys Hill, Mawnan Smith, Falmouth TR11 5EW. We are the controller of the personal information described in this notice. Our ICO (Information Commissioner’s Office) registration number is ZC175569.
For any question about this notice or your information, email mike@levelrecruitment.co.uk or write to us at our registered office.
2. Whose information we hold
Candidates: people we are helping to find work, or who we think may be interested in a role.
Client contacts: people at businesses we work with or would like to work with.
Referees: people a candidate has asked us to contact for a reference.
Website visitors: people who use levelrecruitment.co.uk or contact us through it.
3. What we collect and where from
Candidates. Name and contact details; CV, employment history, qualifications, professional memberships and certifications; the kind of work, location, salary or day rate you are looking for; availability and notice period; right to work information; notes of our conversations; and, if you work through a limited company, that company’s details.
We do not ask for sensitive information such as health details unless it is needed, for example to arrange a reasonable adjustment at interview that you have asked for. We only ask about criminal records where a specific role legally requires it, and we will tell you first.
Client contacts. Name, job title, employer, business contact details, and records of our dealings with you.
Referees. Name, job title, contact details and the reference you give.
Website visitors. Anything you send through a contact form, and information collected by cookies (see section 10).
Where it comes from. Mostly from you directly. We may also find professional information you have made public, for example on LinkedIn, professional directories, company websites or job boards, and we may receive details from clients, referees or people who recommend you. If we collect your details from somewhere other than you, we will tell you when we first contact you, and within one month at the latest.
4. Why we use it and our legal basis
Data protection law requires us to have a legal basis for each use of your information. Ours are:
What we do
Legal basis
Contact potential candidates about suitable roles, and assess and match candidates to roles
Legitimate interests: running a recruitment business, and helping you find work that suits you
Send your CV or details to a client
Your agreement, which we always get for each client before sending
Provide our services under our Candidate Terms or Terms of Business
Performing a contract, or taking steps at your request before entering one
Keep records of introductions and placements, and check identity and right to work where required
Legal obligation, including the Conduct of Employment Agencies and Employment Businesses Regulations 2003
Contact client contacts about our services, including by business email
Legitimate interests: promoting our business to other businesses. Every marketing message includes a way to opt out
Keep financial records, invoice clients and pay contractors
Legal obligation and performing a contract
Set non-essential cookies on our website
Your consent, which you can withdraw at any time
Deal with legal claims
Legitimate interests: protecting our business
Where we rely on legitimate interests, we have weighed our interests against yours. You have the right to object at any time (see section 8).
We do not make decisions about you using fully automated processes.
5. Who we share it with
Clients, when you have agreed to us putting you forward for a role.
Referees, to request a reference you have agreed to.
Service providers who help us run the business, such as our email, website, recruitment database, accounting and telephone providers. They may only use your information on our instructions.
Our finance provider, for contract placements, to process invoices and pay contractors.
Professional advisers, such as accountants, lawyers and insurers.
Authorities, such as HM Revenue and Customs, where the law requires it.
We never sell personal information.
6. Transfers outside the UK
Some of our service providers store or process information outside the UK. Where they do, we make sure it is protected, either because the destination country is recognised by the UK as having adequate protection, or through approved contract terms such as the International Data Transfer Agreement or the UK Addendum to the European Union standard contractual clauses.
7. How long we keep it
Information
How long
Candidates we have not placed: 4 years from our last meaningful contact with you, such as a reply, a call or an updated CV, then deleted unless you ask us to keep it longer
Candidates we have placed: 6 years after the placement ends, for legal, tax and insurance purposes
Client contacts: For as long as we are in contact, then 2 years; contracts and invoices kept for 6 years
Referees: Until the placement decision is made, unless kept with a placed candidate’s file
Website enquiries: 12 months, unless they become one of the categories above
We keep information securely, limit access to people who need it, and use providers with appropriate security measures.
8. Your rights
You have the right to:
ask for a copy of the information we hold about you
ask us to correct anything that is wrong or incomplete
ask us to delete your information
ask us to restrict how we use it
object to how we use it, including an absolute right to object to direct marketing
ask us to transfer information you gave us to another organisation
withdraw your consent at any time, where we rely on it
To use any of these rights, email mike@levelrecruitment.co.uk. There is no charge, and we will respond within one month. Some rights have legal limits, for example where we must keep records by law, and we will explain if one applies.
9. Complaints
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commission (ICO) at ico.org.uk or on 0303 123 1113.
10. Cookies
Our website uses cookies that are needed for it to work. With your consent, it also uses analytics cookies to show us how visitors use the site. You can accept or refuse non-essential cookies through the banner when you first visit, and change your choice at any time through the cookie settings link at the foot of each page. You can also block cookies in your browser settings.
11. Changes to this notice
We may update this notice from time to time. The date at the top shows when it was last changed.